Deskripsi Pekerjaan
Join Teleperformance, a global leader in Business Process Outsourcing (BPO) and digital services. We are currently seeking dedicated Customer Service Representatives to join our dynamic team in George Town, Penang. As a key member of our contact center operations, you will serve as the face of our client's brand, ensuring exceptional customer experiences through professional communication and problem-solving. We offer a supportive work environment, comprehensive training, and clear pathways for career advancement within a multinational corporation.
Tanggung Jawab
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their issues have been resolved and to build long-term relationships.
- Identify and escalate complex issues to the appropriate team or supervisor when necessary.
- Adhere to all company policies, procedures, and quality standards.
Kualifikasi
- Minimum SPM/STPM/Diploma holder; fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills in English.
- Strong listening skills and the ability to empathize with customers.
- Basic computer literacy and familiarity with CRM software is an advantage.
- Ability to work in a fast-paced, target-driven environment.
- High level of professionalism, integrity, and customer focus.