Deskripsi Pekerjaan
Nezda Technologies is looking for a dedicated Customer Service Representative (CSR) to join our growing team in Makati City, Metro Manila. In this role, you will be the first point of contact for our customers, delivering exceptional service and support across a variety of channels including phone, email, and chat.
You will handle inbound inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate thrives in a fast‑paced environment, possesses strong communication skills, and is passionate about delivering a positive customer experience. We offer a competitive compensation package, career growth opportunities, and a supportive team culture.
Key responsibilities include managing high call volumes, documenting interactions in our CRM, and meeting quality and performance goals. This position is full‑time and based in the heart of Makati City, a vibrant business district in the Philippines.
At Nezda Technologies, we invest in our employees' professional development. As a CSR, you will undergo comprehensive training on our products, customer service protocols, and CRM tools. We also provide health and wellness benefits, performance bonuses, and a supportive work environment that encourages continuous learning. Our Makati office is conveniently located near major transport hubs, making your commute easy and convenient.
This is an excellent opportunity for individuals looking to build a career in the fast‑growing BPO industry. We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive.
Tanggung Jawab
- Respond to inbound customer calls and inquiries promptly and professionally.
- Resolve customer complaints, issues, and requests, ensuring a satisfactory resolution.
- Maintain accurate records of customer interactions using the CRM system.
- Provide product and service information to customers as needed.
- Meet performance targets for response time, quality, and customer satisfaction.
- Collaborate with team members and supervisors to improve processes.
- Escalate complex issues to the appropriate department for timely resolution.
Kualifikasi
- High school diploma or equivalent; bachelor's degree is a plus.
- Proven customer service or call center experience is advantageous.
- Excellent communication skills in English (written and verbal).
- Strong problem‑solving abilities and empathy.
- Ability to work in a fast‑paced environment and handle high call volumes.
- Basic computer proficiency and familiarity with CRM software.
- Willingness to work rotating shifts, including weekends and holidays, if required.
- Must be a Filipino citizen or have valid work authorization in the Philippines.