Deskripsi Pekerjaan
Are you passionate about the fast-paced world of entertainment, broadcasting, and live events? MQ Group is currently seeking a highly motivated and articulate Customer Service Representative (CSR) to join our dynamic team in Makati City. In this role, you will be the primary point of contact for our diverse clientele, ensuring seamless communication and exceptional service delivery.
As a CSR for MQ Group, you will operate at the intersection of logistics, client relations, and industry coordination. You will play a critical role in supporting the backbone of the film, broadcast, and live events sector, ensuring that every inquiry is handled with precision and every order is processed efficiently. We are looking for a professional who thrives in a collaborative environment and is dedicated to maintaining the high standards that our clients expect.
Join a forward-thinking company where your communication skills will directly impact the success of major productions and live experiences. If you are organized, service-oriented, and ready to advance your career in the customer support sector, we want to hear from you.
Tanggung Jawab
- Serve as the primary liaison between MQ Group and clients within the film, broadcast, and live events industries.
- Manage inbound client inquiries via email, phone, and chat platforms with a professional and helpful demeanor.
- Coordinate complex order fulfillment processes, ensuring accuracy and timely delivery of services.
- Provide comprehensive support by resolving service issues and addressing technical or logistical concerns.
- Maintain an up-to-date knowledge base of industry-specific services offered by MQ Group to provide accurate information.
- Collaborate with internal departments, including production and logistics, to troubleshoot and expedite client requests.
- Document all customer interactions, feedback, and ticket resolutions accurately in our CRM system.
- Ensure a high level of customer satisfaction by delivering proactive communication and solutions-oriented support.
Kualifikasi
- At least 1-2 years of proven experience in a customer service, call center, or client relations role.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in computer applications, including MS Office Suite and CRM software.
- A proactive approach to problem-solving and a keen eye for detail.
- Ability to work well under pressure, particularly during peak industry events or production timelines.
- Experience in the entertainment, media, or logistics industry is a significant advantage.
- High school diploma or equivalent; a college degree is preferred.