Deskripsi Pekerjaan
Join our dynamic team at Golden Dragon Motor Sales Corp as a Customer Service Representative (CSR) and become the voice of our valued customers. In this rewarding role, you'll be the first point of contact for customers seeking assistance, information, or solutions related to our products and services. Your exceptional communication skills and customer-centric approach will play a crucial role in building lasting relationships and ensuring customer satisfaction.
As a CSR, you'll handle a variety of customer interactions, including inquiries, complaints, and support requests, all while maintaining a positive and professional demeanor. You'll have access to comprehensive training and resources to help you succeed in this position. We value our employees and offer a supportive work environment where your contributions are recognized and appreciated.
If you're passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity to launch or advance your career in customer service. Apply now and become part of a company that values excellence, integrity, and customer satisfaction above all else.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer complaints and issues in a timely and satisfactory manner
- Provide accurate information about products, services, and policies
- Document customer interactions and maintain detailed records in the CRM system
- Collaborate with other departments to resolve complex customer issues
- Identify opportunities for process improvements to enhance customer experience
- Meet or exceed performance metrics including call handling time, customer satisfaction scores, and first contact resolution rate
- Continuously update product knowledge to provide the most accurate information to customers
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service or call center experience is an advantage
- Excellent communication skills in English and Tagalog
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional under pressure
- Basic computer literacy and familiarity with CRM systems
- Positive attitude with a genuine desire to help customers
- Ability to work in a fast-paced environment and adapt to changing priorities