Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our automotive brand! We're seeking passionate communicators to deliver exceptional customer experiences through inbound/outbound calls, emails, and live chats. As a CSR, you'll be instrumental in building lasting relationships with clients, addressing inquiries about vehicle purchases, maintenance, and services while maintaining our reputation for excellence.
This role offers dynamic challenges in a supportive environment where your problem-solving skills directly impact customer satisfaction. We provide comprehensive product training and opportunities for career advancement within our growing automotive sales organization. If you thrive in fast-paced settings and enjoy helping others find their perfect vehicle solution, this is your chance to shine!
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Process orders, payments, and warranty claims accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with sales and technical teams to resolve complex cases
- Meet performance metrics including CSAT and call resolution targets
- Continuously update product knowledge on new vehicle models
Kualifikasi
- High school diploma; college degree preferred
- Minimum 1 year call center or customer service experience
- Fluent in English with clear communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Willingness to work flexible shifts including weekends