Deskripsi Pekerjaan
Are you a detail-oriented individual with a passion for helping others? STACKph is seeking a dynamic Customer Service Representative (CSR) to join our growing team in Taguig City. In this exciting role, you will be the face of our company, ensuring our clients receive top-notch assistance.
This hybrid position is designed for multitaskers. You will spend approximately 80% of your time managing incoming inquiries via live chat and email, providing quick and accurate solutions. The remaining 20% of your time will be dedicated to handling phone calls for more complex or urgent customer needs. We value clear communication and a collaborative work environment, making this the perfect opportunity for those looking to advance their career in customer support.
At STACKph, we offer a competitive salary package, comprehensive benefits, and a clear roadmap for professional development. If you have strong problem-solving skills and a friendly demeanor, we want to hear from you!
Tanggung Jawab
- Handle customer inquiries and support requests via live chat, email, and phone channels.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Provide accurate product information and technical assistance to clients.
- Document all customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate team members or supervisors.
- Participate in team meetings and training to improve service standards.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in customer service, chat/email support, or a related field is a plus.
- Excellent written and verbal communication skills in English.
- Strong typing skills and proficiency with MS Office applications.
- Ability to multitask, prioritize work, and meet tight deadlines.
- Customer-oriented mindset with a proactive attitude.