Deskripsi Pekerjaan
Are you a fresh graduate ready to kickstart your career in the dynamic world of Customer Service? Nezda Technologies is currently conducting a virtual hiring process for enthusiastic individuals to join our growing team as Customer Service Representatives (CSR). We pride ourselves on being an inclusive workplace that values potential over experience.
This is a fantastic opportunity for graduates, including those with no prior BPO experience or up to six months of work history. We provide comprehensive training to help you succeed. As a CSR, you will be the voice of our company, ensuring our clients receive top-notch service. The role is based in Angeles City, Pampanga, and operates on a day shift schedule, allowing you to maintain a healthy work-life balance.
Join us and build a rewarding career with a company that invests in your future. Apply today and take the first step towards professional excellence!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional tone.
- Process customer orders, returns, and account updates accurately.
- Provide accurate product and service information to clients.
- Document all customer interactions in the CRM system.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Assist in training new hires regarding company policies and procedures.
Kualifikasi
- Must be a fresh graduate or have up to 6 months of professional experience.
- Must be willing to undergo a virtual hiring process.
- Excellent communication skills in English (verbal and written).
- Ability to multitask and work well under pressure.
- Strong computer literacy and typing skills.
- Pleasant personality and a customer-oriented mindset.
- Must be willing to work in Angeles City, Pampanga.
- Open to learning and adapting to new systems quickly.