Deskripsi Pekerjaan
Are you ready to launch your career in the thriving Business Process Outsourcing (BPO) industry? Nezda Technologies, a premier global outsourcing partner, is actively seeking dedicated and enthusiastic individuals for the role of Customer Service Representative (CSR) at our dynamic Mall of Asia (MOA) campus in Pasay City!
This is an urgent hiring event for candidates who can start ASAP. We understand that sometimes a strict background check can be a barrier. We focus on your potential, your attitude, and your willingness to learn! This is your chance to join a world-class team with a fast and easy application process.
As a Customer Service Representative, you will be the frontline hero for our valued clients. You will handle inbound customer inquiries via phone, email, and chat, providing timely support, resolving issues effectively, and ensuring an exceptional customer experience every time. With comprehensive paid training and a supportive team environment, you will have everything you need to succeed.
Why join Nezda Technologies?
- Fast & Easy Hiring: Get your Job Offer in just 1 Day and start your career immediately.
- Competitive Salary Package: Earn between ₱16,000 and ₱24,000 per month plus performance incentives and allowances.
- Prime Work Location: Work at the iconic Mall of Asia complex with easy access to public transport, restaurants, and entertainment.
- Growth and Stability: We promote from within. Clear career progression paths from CSR to Team Lead and beyond.
- Excellent Benefits: HMO coverage, paid time off, government-mandated benefits (SSS, PhilHealth, Pag-IBIG), and exciting company events.
Don't miss this urgent hiring opportunity. Whether you are a fresh graduate, a career shifter, or looking for a fresh start, Nezda Technologies welcomes you. Apply now and build a rewarding career in the BPO industry!
Tanggung Jawab
- Handle inbound calls, emails, and chat messages from customers in a professional and timely manner.
- Identify customer needs, clarify information, research issues, and provide tailored solutions.
- Resolve product or service problems by determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet or exceed performance metrics for customer satisfaction, quality, and handle time.
- Stay updated on product knowledge, company policies, and client procedures.
- Provide feedback to management on recurring customer issues to help improve overall service delivery.
Kualifikasi
- At least a High School Diploma or Senior High School Graduate. College undergraduates are welcome to apply.
- Excellent English communication skills, both verbal and written.
- Strong customer service orientation and a passion for helping others.
- Willing to work onsite at the Mall of Asia, Pasay City.
- Must be willing to work on shifting schedules, including nights, weekends, and holidays.
- No strict background check required – we encourage applicants from all walks of life to apply.
- Basic computer literacy and ability to navigate multiple applications efficiently.
- Fresh graduates and career shifters with a strong work ethic are highly encouraged to apply.