Deskripsi Pekerjaan
Join our dynamic team at Acquire Intelligence as a Customer Service Representative (CSR) for the prestigious AU Energy account! We offer an exceptional work-life balance with dayshift schedules, fixed weekends off, and skeletal operations during Philippine holidays. Beyond competitive monthly compensation (₱20,000 – ₱26,000), enjoy uncapped commission opportunities that directly reward your performance. Our culture celebrates growth, professional development, and a collaborative team environment where your contributions make a real impact. If you're passionate about customer service excellence and seek a role that values both your career aspirations and personal well-being, this is your perfect opportunity.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding AU Energy services and billing
- Resolve customer complaints with empathy and efficiency following company protocols
- Update and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to ensure consistent service standards
- Participate in ongoing training for product knowledge and skill enhancement
- Adhere to regulatory requirements and data privacy policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 6 months+ customer service experience in BPO/call center environment
- Excellent communication skills in English and Tagalog
- Strong problem-solving abilities and customer-centric mindset
- Proficient with CRM software and Microsoft Office applications
- Ability to thrive in fast-paced, target-driven settings
- Positive attitude with willingness to learn and adapt