Deskripsi Pekerjaan
Join VV Business Solutions, Inc as a Customer Service Representative for our blended account role, offering a unique opportunity to serve customers across multiple channels. We provide a competitive salary package of ₱20,000–₱30,000 monthly, comprehensive health benefits, flexible work arrangements, and clear career progression paths in a collaborative team environment. This position requires handling both inbound customer inquiries and proactive outbound communications to ensure exceptional service delivery and customer satisfaction. Our supportive culture emphasizes continuous learning and professional development, making it ideal for individuals seeking long-term growth in the customer service sector.
As a CSR, you'll be part of a dynamic team that values innovation and teamwork. We offer virtual interview processes and are currently hiring for immediate start this June. This role is perfect for motivated professionals who thrive in fast-paced settings and are committed to delivering outstanding customer experiences. Apply now to become part of our mission to redefine customer service excellence.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Proactively conduct outbound calls for customer follow-ups and satisfaction surveys
- Resolve customer issues efficiently using CRM systems and escalation protocols
- Document customer interactions accurately in company databases
- Collaborate with team members to maintain service quality standards
- Continuously update product knowledge and service procedures
- Contribute to team performance metrics and KPIs
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal and written communication skills in English and Filipino
- Proficient in using CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently in a virtual environment
- Flexible schedule availability including weekends if required