Deskripsi Pekerjaan
Are you a people-person with a passion for problem-solving? Work Avenue And Business Solutions Incorporated is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our growing team in Cagayan de Oro. We pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who are ready to make a positive impact every day.
In this role, you will be the first point of contact for our valued customers, handling inquiries with patience, professionalism, and efficiency. Whether assisting with product information, resolving technical issues, or guiding users through complex processes, your ability to communicate clearly will be the key to our success. We offer a supportive work environment where your growth is our priority, and we warmly welcome fresh graduates who are eager to kick-start their careers in the BPO industry.
Join us and become part of a team that values excellence, integrity, and customer satisfaction. If you have a positive attitude and a willingness to learn, we want to hear from you!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints, issues, and concerns efficiently to ensure high levels of customer satisfaction.
- Accurately process orders, returns, and exchanges while maintaining detailed records.
- Provide product and service information to customers and educate them on available solutions.
- Collaborate with the support team to identify trends and improve service protocols.
- Handle escalated calls from other support agents when necessary.
- Update customer information in the CRM system to keep records current and accurate.
Kualifikasi
- College undergraduate or graduate (Fresh graduates are highly encouraged to apply!).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and familiarity with CRM software or Microsoft Office Suite.
- Ability to multitask and work effectively in a fast-paced, target-driven environment.
- High school diploma required; additional certifications in customer service are a plus.
- Willingness to work on shifting schedules, including weekends and holidays.