Deskripsi Pekerjaan
Join Transcosmos as a Customer Service Representative (CSR) and become a vital part of our thriving e-commerce team in Ortigas. In this dynamic role, you'll serve as the primary point of contact for customers, delivering exceptional support through inbound calls, emails, and live chats. You'll resolve inquiries efficiently, troubleshoot technical issues, and ensure seamless shopping experiences while maintaining high customer satisfaction standards. This position offers exposure to cutting-edge e-commerce platforms and tools, allowing you to develop valuable skills in digital customer engagement. Transcosmos provides a collaborative environment with growth opportunities in the rapidly expanding e-commerce sector. If you're passionate about customer-centric solutions and thrive in fast-paced settings, this role offers competitive compensation and a pathway to career advancement.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and live chat channels
- Resolve product-related questions, order status updates, and payment processing issues
- Document customer interactions and transactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Maintain detailed knowledge of e-commerce platforms and product offerings
- Adhere to service level agreements (SLAs) and quality standards
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 1 year experience in customer service or call center environments
- Excellent verbal and written communication skills in English and Filipino
- Proficiency in CRM software and basic computer applications
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Customer-focused mindset with empathy and patience
- Willingness to work flexible schedules including weekends