Deskripsi Pekerjaan
Are you an excellent communicator who prefers written interactions? DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is looking for a dedicated Customer Service Representative (CSR) to join our dynamic team. In this role, you will focus on providing exceptional support through Email and Chat channels, eliminating the high volume of phone calls often associated with support roles.
We value flexibility and career growth. As a CSR in our Manila office, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. If you have a knack for problem-solving and a friendly demeanor, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via email and live chat with speed and accuracy.
- Resolve customer issues and complaints by providing clear, effective solutions.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Assist customers with product information, account troubleshooting, and service requests.
- Collaborate with the wider support team to improve service quality and response times.
- Escalate complex technical issues to senior support staff or technical teams.
Kualifikasi
- 1-2 years of experience in customer service or call center operations.
- Strong written communication skills in English with impeccable grammar and tone.
- Fast typing speed and accuracy (minimum 40 wpm) for chat support.
- Familiarity with CRM software, Zendesk, or similar ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or Bachelor’s degree (optional but preferred).