Deskripsi Pekerjaan
Are you looking to jumpstart your professional career in a fast-paced and supportive environment? STACKph is looking for motivated individuals to join our team as a Customer Service Representative in Cagayan de Oro. We believe in investing in our people, which is why we offer comprehensive training to help you succeed, even if you are new to the industry.
We pride ourselves on a hiring process that is simple, stress-free, and designed to value your time. Forget about daunting mock calls during interviews—our streamlined 2-step assessment focuses on your communication potential and problem-solving skills. Join a team where competitive pay, career advancement, and a healthy work culture are the standard.
Whether you are a fresh graduate or looking for a career shift, we provide the tools you need to thrive. Apply today and take the first step toward a rewarding career in the customer service sector.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism and empathy.
- Provide accurate information regarding products, services, and account details.
- Troubleshoot customer issues efficiently to ensure high satisfaction levels.
- Maintain detailed and accurate logs of customer interactions in the company database.
- Collaborate with team leads and peers to improve overall service quality.
- Meet and exceed individual and team performance metrics, including average handle time and resolution rates.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
Kualifikasi
- Educational background of Senior High School graduate or completed at least 2 years in College.
- Strong verbal and written communication skills in English.
- Ability to navigate computer systems and multitask effectively.
- Positive attitude and a strong willingness to learn and grow within the company.
- Ability to work in a dynamic team environment.
- Must be willing to work on shifting schedules (as required by business needs).
- No previous BPO experience is required; we provide world-class training.