Deskripsi Pekerjaan
Join Sagility as a Customer Service Representative and become part of an extraordinary team driving growth and improving lives! This entry-level role is perfect for career starters and professionals transitioning into customer service. We offer comprehensive training, a supportive environment, and immediate benefits including HMO coverage starting on your first day.
As a CSR, you'll be the first point of contact for our valued customers, providing exceptional support through multiple channels. This is more than just a job—it's a launchpad for your career with clear growth pathways. Our culture celebrates innovation, collaboration, and employee development.
What we offer:
- Industry-leading HMO benefits from day one
- Comprehensive onboarding and continuous training programs
- Performance-based incentives and recognition opportunities
- Modern work environment with cutting-edge technology
- Clear career advancement tracks within Sagility
If you're ready to make an impact and build a rewarding career, apply now to begin your journey with us!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with empathy and efficiency
- Document interactions and update customer databases accurately
- Collaborate with team members to improve service processes
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for customer satisfaction and brand representation
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced, target-driven environment
- Willingness to work flexible shifts including weekends
- No prior experience required—training will be provided