Deskripsi Pekerjaan
Join Richbuild Industrial Sales Inc's dynamic team as a Customer Service Representative in Clark, Pampanga! We're actively seeking fresh graduates and career starters to provide exceptional customer experiences. As part of our supportive work environment, you'll receive comprehensive training, competitive compensation (₱18,000–₱24,000/month), health insurance coverage, and clear career progression paths. We offer flexible work arrangements to support work-life balance while you develop valuable professional skills in customer relations and problem-solving.
This role is perfect for motivated individuals looking to launch their careers in the call center and customer service industry. You'll become the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. Our commitment to employee development means you'll gain hands-on experience in communication techniques, conflict resolution, and product knowledge – all while being part of a company that invests in its people.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates
- Process orders, returns, and service requests following company protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service quality and efficiency
- Adhere to performance metrics including call handling time and resolution rates
- Continuously expand product knowledge to provide accurate information
Kualifikasi
- Fresh graduates or individuals with less than 1 year of experience are encouraged to apply
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and ability to navigate multiple systems
- Positive attitude with willingness to learn and adapt
- High school diploma or equivalent; college degree preferred
- Must be willing to work in Angeles City, Pampanga