Deskripsi Pekerjaan
Join Pan Asia Group as a Customer Service Representative and launch your career in the dynamic call center industry! We're urgently hiring fresh graduates with a passion for customer service to join our vibrant team in Pampanga. This full-time position offers an exceptional opportunity to develop professional communication skills while handling both inbound and outbound customer interactions. You'll become the voice of our clients, resolving inquiries, building relationships, and delivering exceptional service experiences. We provide comprehensive training and a supportive environment to help you thrive. If you're a motivated individual seeking a challenging yet rewarding role with competitive compensation and growth opportunities, apply now and start your professional journey with us!
Tanggung Jawab
- Handle high-volume inbound customer inquiries via phone calls
- Execute outbound calls for customer follow-up, surveys, and service updates
- Resolve customer concerns with empathy and efficiency
- Maintain detailed call logs and customer interaction records
- Adhere to quality standards and performance metrics
- Collaborate with team members to achieve departmental goals
- Stay updated on product knowledge and company policies
Kualifikasi
- Open to fresh graduates from any academic discipline
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer focus
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy and familiarity with office software
- Positive attitude and willingness to learn
- Must be willing to work in Pampanga location