Deskripsi Pekerjaan
Launch your career with Foundever as a Customer Service Representative! We're seeking enthusiastic fresh graduates and entry-level professionals to join our dynamic CSR team. No prior BPO or work experience is required – we provide comprehensive training to set you up for success. Enjoy competitive compensation starting at ₱19,000 monthly, plus performance-based incentives and exclusive bonuses: a ₱500 eGC upon signing your job offer and another ₱500 eGC on your first day!
As a CSR, you'll become the voice of our valued clients, delivering exceptional customer support through various channels. This role offers rapid career growth in a supportive environment where your communication skills and problem-solving abilities are valued. Join over 1,000 Filipino professionals who've started their journey with us and developed rewarding careers in customer service.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet key performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and security guidelines
- Participate in ongoing training and development programs
Kualifikasi
- K-12 graduate or college student/graduate (any field)
- No prior work experience required
- Excellent communication skills in English and Filipino
- Basic computer literacy and typing proficiency
- Strong problem-solving and customer focus mindset
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Passionate about helping others and providing solutions