Deskripsi Pekerjaan
Are you looking to advance your career with a global leader? Cognizant is looking for a dedicated and empathetic Customer Service Representative (CSR) to join our growing Healthcare account in Cebu City. In this role, you will play a vital part in providing high-quality support to our healthcare clients, ensuring that every interaction is handled with professionalism, accuracy, and care.
At Cognizant, we prioritize your professional development. We offer a dynamic work environment, state-of-the-art facilities, and a culture that values innovation and individual growth. If you are passionate about customer experience and want to make a meaningful impact in the healthcare sector, we invite you to apply today.
Tanggung Jawab
- Provide exceptional customer support for healthcare-related inquiries via phone, email, and chat.
- Maintain accurate patient and client records in our internal database while strictly adhering to data privacy and HIPAA compliance.
- Assist members with benefit verification, claims processing, and provider lookups.
- Resolve customer concerns efficiently, ensuring first-call resolution and high customer satisfaction scores.
- Collaborate with cross-functional teams to escalate complex issues to appropriate departments.
- Stay updated on policy changes and healthcare industry regulations to provide accurate information to stakeholders.
- Meet or exceed individual and team KPIs, including Average Handling Time (AHT) and Quality Assurance (QA) metrics.
Kualifikasi
- Minimum of Senior High School graduate or equivalent; college degree is a plus.
- At least 6 months of BPO experience, preferably in a healthcare or medical account.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and proficiency in navigating multiple software applications simultaneously.
- High level of empathy and emotional intelligence, particularly when handling sensitive health-related queries.
- Ability to work in a fast-paced environment and adapt to shifting business needs.
- Willingness to work in rotating shifts, including weekends and holidays if required.