Deskripsi Pekerjaan
Are you seeking a rewarding career in the healthcare sector? Nezda Technologies is urgently hiring a Customer Service Representative (CSR) for our growing healthcare account. In this pivotal role, you will act as the voice of our company, providing exceptional support to patients and clients. We are proud to offer a competitive salary package of ₱21,000 – ₱24,000 per month, along with the unique benefit of fixed weekends off. We believe that work-life balance is essential for long-term success.
We are looking for High School Graduates who possess at least 6 months of healthcare experience. Our virtual interview process ensures a seamless application experience. As a CSR, you will manage inquiries, resolve issues, and ensure every interaction leaves a positive impression. If you are organized, empathetic, and ready to grow with a leading BPO, Nezda Technologies is the place for you.
Tanggung Jawab
- Handle inbound and outbound calls related to healthcare inquiries, account updates, and service requests.
- Assist clients with resolving complaints and providing accurate information regarding medical products or services.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the healthcare team to ensure seamless coordination of care for patients.
- Follow established scripts and policies while maintaining a friendly, professional, and empathetic tone.
- Identify and escalate complex or unresolved issues to supervisors or subject matter experts.
- Meet daily and weekly performance metrics, including call quality, customer satisfaction scores, and average handling time.
Kualifikasi
- High School Graduate (SHS) or equivalent educational qualification.
- Minimum of 6 months of working experience in a healthcare, medical, or patient-facing role.
- Strong verbal communication skills with the ability to explain complex healthcare concepts clearly to clients.
- Proficiency in using computer systems, Microsoft Office, and CRM software.
- Ability to work in a fast-paced environment and handle high call volumes effectively.
- Willingness to undergo a virtual interview process.
- Positive attitude, attention to detail, and a customer-centric approach to problem-solving.