Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative for our prestigious healthcare account! This fully virtual position offers a competitive salary of up to ₱25,000/month and requires only one interview to secure your spot. As a CSR, you'll provide critical support to patients and healthcare providers while working remotely with flexible hours. We're seeking dedicated professionals with 6+ months of BPO experience who thrive in dynamic environments. Enjoy a streamlined hiring process and the opportunity to make a meaningful impact in healthcare customer service. Apply today to advance your career with a forward-thinking company that values your expertise!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat for healthcare services
- Maintain accurate customer records and documentation in CRM systems
- Resolve billing inquiries, appointment scheduling, and service-related issues
- Collaborate with healthcare providers to ensure seamless patient experiences
- Adhere to HIPAA compliance and healthcare industry regulations
- Meet performance metrics including call handling time and CSAT scores
- Continuously update knowledge on healthcare products and services
Kualifikasi
- Minimum 6 months of BPO or customer service experience
- Proficient in English and Filipino communication
- Strong problem-solving and multitasking abilities
- Comfortable working in a fully virtual environment
- Basic computer literacy with proficiency in CRM tools
- High school diploma or equivalent; college education preferred
- Ability to work flexible hours including weekends