Deskripsi Pekerjaan
Are you a communication expert looking to jumpstart your career with a premier organization? Nezda Technologies is currently seeking highly motivated and articulate Customer Service Representatives to join our expanding team in Metro Manila. We pride ourselves on fostering a dynamic, inclusive, and growth-oriented environment where your contributions directly impact the customer experience.
As a CSR, you will serve as the voice of our clients, resolving inquiries, providing product guidance, and maintaining the high standards of service our partners expect. We offer a highly competitive compensation package, comprehensive health benefits, and clear pathways for internal promotion. If you are ready to work with industry leaders and accelerate your professional development, apply today to secure your spot in our upcoming training batch.
Tanggung Jawab
- Handle high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate and professional information regarding products, services, and company policies.
- Resolve customer complaints efficiently, maintaining a calm and helpful demeanor at all times.
- Document customer interactions, issues, and resolutions accurately in our CRM database.
- Collaborate with cross-functional teams to escalate complex technical or billing issues as needed.
- Meet and exceed performance KPIs related to customer satisfaction, resolution time, and quality assurance.
- Contribute to a positive team culture by participating in daily huddles and coaching sessions.
Kualifikasi
- At least Senior High School graduate or completed at least 2 years in college.
- Strong verbal and written English communication skills.
- Excellent active listening and problem-solving capabilities.
- Previous experience in a BPO or call center environment is preferred but not required.
- Proficiency in using computer applications and navigating multiple software systems.
- Ability to work in shifting schedules, including night shifts, weekends, and holidays.
- Highly adaptable, resilient, and eager to learn in a fast-paced environment.
- Capacity to maintain a professional attitude under pressure.