Deskripsi Pekerjaan
Are you passionate about helping people and delivering exceptional experiences? TTEC, a global leader in customer experience solutions, is looking for dedicated and enthusiastic individuals to join our growing team in Iloilo City.
As a Customer Service Representative (CSR), you will be the primary point of contact for our customers, handling a wide range of inquiries from product information to issue resolution. In this role, you will report directly to an experienced Team Leader, collaborating closely with your peers to ensure every customer receives world-class service. Your contributions will directly impact the success of our client programs and the overall satisfaction of our customers.
We offer a competitive compensation package, comprehensive benefits, and a clear path for career growth. Whether you are a seasoned customer service professional or looking for your first exciting role in a BPO environment, TTEC provides the comprehensive training and support you need to succeed.
What We Offer:
- Competitive monthly salary range: ₱27,300 – ₱36,700
- Comprehensive health insurance from day one
- Opportunities for career advancement and internal promotions
- Paid training and continuous learning programs
- Dynamic and inclusive company culture
If you are ready to take the next step in your career and join a company that values your talent and dedication, apply now and become a part of the TTEC family in Iloilo!
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information regarding client products, services, and policies.
- Resolve customer issues and complaints efficiently, aiming for first-call resolution.
- Document all interactions thoroughly in the company CRM system.
- Meet or exceed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Average Handle Time (AHT), and adherence.
- Collaborate with team members and report to the Team Leader to ensure service level agreements (SLAs) are met.
- Stay updated on product knowledge and process changes through ongoing training.
- Contribute to a positive work environment and participate in team huddles and initiatives.
Kualifikasi
- At least 18 years of age.
- Excellent verbal and written communication skills in English.
- At least a High School Diploma (Senior High School graduate) or equivalent. College graduates are highly encouraged to apply.
- Prior customer service experience is an advantage but not required — we provide paid training!
- Willing to work on-site in Iloilo City.
- Amenable to working in a shifting schedule, including weekends and holidays.
- Basic computer navigation skills and ability to multitask.
- Strong problem-solving skills and a passion for helping others.