Deskripsi Pekerjaan
Are you ready to kickstart your career in the dynamic BPO industry? Top Alliance is currently hiring enthusiastic Customer Service Representatives (CSR) to join our team in Makati City. We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. Whether you are a fresh graduate or looking for a career change, this is the perfect opportunity to grow with us.
At Top Alliance, we believe in investing in our people. We offer a comprehensive training program to help you succeed, regardless of your background. Enjoy a competitive salary package, health insurance benefits, and flexible work arrangements designed to ensure a healthy work-life balance. Join a supportive team that values your contributions and offers clear paths for career advancement.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction levels.
- Accurately record customer information and update internal databases.
- Escalate complex issues to supervisors or senior team members when necessary.
- Assist with sales inquiries and upselling products or services when applicable.
- Provide feedback on common customer concerns to help improve service quality.
- Adhere to all company policies and quality assurance standards.
Kualifikasi
- No prior experience required; fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and a customer-centric mindset.
- High school diploma or Bachelor’s degree in any field.
- Willingness to undergo training and adapt to company processes.