Deskripsi Pekerjaan
Join our dynamic customer service team in Manila and become the voice of our valued clients! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences through phone, email, and digital channels. In this onsite role, you'll handle inquiries, resolve issues, and build lasting relationships while contributing to a collaborative, high-energy environment. Our competitive compensation package includes a monthly salary of ₱32,000 – ₱37,000 plus additional incentives, providing a stable foundation for your professional growth. As a CSR, you'll gain valuable experience in communication, problem-solving, and client relationship management – skills that open doors to countless career opportunities. We pride ourselves on fostering a supportive workplace culture where your contributions are recognized and rewarded. If you're ready to make a difference in customer satisfaction while advancing your career in Manila's thriving service industry, we encourage you to apply today!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer complaints with empathy and efficiency
- Accurately document interactions in CRM systems
- Collaborate with team members to address complex issues
- Meet or exceed performance metrics for response time and resolution rate
- Maintain product knowledge across company offerings
- Identify opportunities to improve customer experience workflows
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities under pressure
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with customer-centric mindset
- Willingness to undergo background check and drug screening