Deskripsi Pekerjaan
Are you ready to launch a rewarding career in customer service? Nezda Technologies, a dynamic and growing company in Metro Manila, is seeking enthusiastic individuals to join our team as Customer Service Representatives (CSR). We pride ourselves on providing a work environment that is flexible, supportive, and conducive to growth. The best part? We are conducting virtual hiring and no previous experience is necessary!
As a CSR, you will be the voice of our company, assisting customers via phone, email, and chat. You will handle inquiries, resolve issues, process orders, and provide information about our products and services. We provide comprehensive training to equip you with the skills needed to excel. You will have access to modern tools and a dedicated team to support you.
We understand the importance of work-life balance, which is why we offer flexible shifts and the possibility of work-from-home arrangements. Your hard work will be rewarded with a competitive salary ranging from ₱23,500 to ₱28,000 per month, plus benefits such as health insurance, paid time off, and performance incentives. We also offer clear career paths for advancement.
Our hiring process is straightforward and fast. With only one interview, you could be on your way to a fulfilling career. We value diversity and welcome applicants from all backgrounds. If you have excellent communication skills, basic computer knowledge, and a positive attitude, we want to hear from you.
Take the first step towards your future with Nezda Technologies. Apply now!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues promptly and effectively.
- Document and update customer records according to procedures.
- Escalate complex issues to the appropriate department.
- Meet or exceed performance metrics such as call quality and customer satisfaction.
- Collaborate with team members to improve overall customer experience.
Kualifikasi
- No previous experience required; full training provided.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and familiarity with typing.
- Strong problem-solving and active listening skills.
- High school diploma or equivalent; college graduates are also welcome.
- Willingness to work in shifting schedules, including nights and weekends.
- Must be a resident of Metro Manila or willing to relocate.
- Positive attitude and a strong desire to learn.