Deskripsi Pekerjaan
Are you passionate about digital entertainment and providing exceptional customer experiences? Cognizant is seeking a dynamic Customer Service Representative (CSR) to join our growing team for our Online Streaming Account. As a global powerhouse serving diverse industries with innovative solutions, we pride ourselves on a collaborative and inclusive work culture. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, assisting them with account inquiries, troubleshooting technical streaming issues, and ensuring a seamless user experience. We are looking for individuals who thrive in fast-paced environments and possess a genuine desire to help others succeed. If you are ready to advance your career with a Fortune 500 company in the heart of Quezon City, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer calls and emails regarding online streaming services, account management, and technical troubleshooting.
- Assist subscribers with account setup, subscription renewals, and profile updates to ensure uninterrupted service.
- Diagnose and resolve common streaming platform issues, including login errors, buffering problems, and navigation assistance.
- Accurately document all customer interactions and solutions within the CRM system for quality assurance and reporting purposes.
- Elevate customer satisfaction scores (CSAT) by providing empathetic, professional, and timely resolutions.
- Collaborate with the technical support team to escalate complex issues and escalate feedback to product management.
Kualifikasi
- Bachelor's Degree or equivalent work experience in a customer-facing role.
- Excellent command of the English language (verbal and written) with a neutral accent.
- Strong computer literacy, including proficiency in Microsoft Office and CRM software.
- Ability to work in a fast-paced, target-driven environment with flexible shifts.
- Previous experience in a Call Center or Customer Service setting is a plus but not required.
- High school diploma or College level undergraduate.