Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We are currently seeking a highly motivated and customer-oriented Customer Service Representative (CSR) - Retail to join our team at Bridgetowne. In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with efficiency, professionalism, and empathy.
As part of our dynamic workforce, you will be responsible for managing customer interactions, resolving issues, and maintaining high levels of customer satisfaction. We pride ourselves on delivering excellence, and we are looking for individuals who are eager to grow their career within a leading multinational organization.
Why Join Cognizant?
• Work with a global team of industry experts.
• Access to continuous training and professional development opportunities.
• Competitive compensation and benefits package.
Tanggung Jawab
- Handle incoming customer calls and inquiries regarding products, services, and account information with a positive and professional attitude.
- Process retail transactions, including orders, returns, exchanges, and refunds, ensuring accuracy and adherence to company policies.
- Resolve customer complaints and escalations in a timely manner, striving for first-call resolution.
- Maintain accurate and up-to-date customer records in the CRM system.
- Identify and cross-sell relevant products or services to enhance the customer experience.
- Collaborate with internal teams to ensure seamless service delivery and operational efficiency.
- Stay updated on product knowledge and retail trends to provide informed support.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Minimum of 1-2 years of experience in customer service or retail operations.
- Excellent verbal and written communication skills in English.
- Strong computer literacy, including proficiency in Microsoft Office and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proven problem-solving skills and a customer-centric mindset.
- Willingness to work on shifting schedules and weekends if required.