Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Cognizant, a global powerhouse serving diverse industries, is seeking a dedicated Customer Service Representative (CSR) to join our retail team in Bridgetowne. In this pivotal role, you will act as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency.
We are looking for individuals who thrive in a dynamic environment and are committed to upholding our company’s high standards. As a CSR, you will engage with customers to resolve inquiries, process transactions, and provide product support. We offer a collaborative culture, competitive compensation, and extensive training programs to help you excel in your career. If you have a customer-centric mindset and a drive to succeed, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat regarding retail products and services.
- Resolve customer complaints and issues promptly to ensure high levels of customer satisfaction.
- Process customer orders, returns, exchanges, and refunds accurately according to company policies.
- Maintain detailed and accurate records of all customer interactions in the CRM database.
- Provide accurate information about product features, pricing, and promotions to assist customers.
- Collaborate with the retail team to ensure seamless service delivery and inventory support.
- Identify opportunities to upsell products and improve the overall customer experience.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in any field is preferred.
- Previous experience in customer service, retail, or call center operations is a plus.
- Strong verbal and written communication skills in English.
- Ability to multitask effectively and manage time in a fast-paced environment.
- Basic computer proficiency and experience with customer relationship management (CRM) software.
- Customer-oriented attitude with strong problem-solving and conflict resolution skills.
- Flexibility to work rotating shifts, including weekends and holidays if required.