Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We are currently seeking a dedicated Customer Service Representative (CSR) specializing in Retail to join our dynamic team at our Bridgetowne location in Quezon City.
In this pivotal role, you will serve as the primary point of contact for our valued customers, ensuring their needs are met with efficiency and empathy. You will play a key part in driving customer satisfaction and loyalty within our retail operations. If you are a proactive professional looking to advance your career in a multinational environment, this is an excellent opportunity to grow with one of the world's leading technology and consulting companies.
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding products, orders, and services with a high level of professionalism and courtesy.
- Process customer returns, exchanges, and refunds efficiently while strictly adhering to company policies and guidelines.
- Maintain detailed and accurate records of all customer interactions, comments, and complaints in the CRM system.
- Assist customers in locating products and providing detailed product information to facilitate informed purchasing decisions.
- Address and resolve customer complaints and escalations in a timely, effective, and empathetic manner.
- Collaborate closely with the sales and inventory teams to ensure accurate stock availability and reporting.
- Upsell products and services to enhance the customer experience and contribute to sales targets.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is required.
- Minimum of 1-2 years of experience in retail customer service or call center operations.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a genuine, customer-centric approach to service.
- Proficiency in using computer systems, CRM software, and the Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously without compromising quality.