Deskripsi Pekerjaan
Are you a people-oriented individual looking to make a significant impact in a global powerhouse? Cognizant is seeking a dedicated Customer Service Representative (CSR) - Retail to join our dynamic team in Dumaguete. We pride ourselves on delivering innovative solutions and exceptional service to diverse industries worldwide. In this role, you will serve as the first point of contact for our valued customers, representing our brand with professionalism and empathy.
As a CSR, you will play a crucial role in driving customer satisfaction and loyalty. We offer a collaborative work environment where your contributions are valued, and you have the opportunity to advance your career within a leading technology and consulting firm. If you have a passion for retail, excellent communication skills, and a desire to help others, we want to hear from you. Join us in Dumaguete and become a part of our success story.
Tanggung Jawab
- Handle inbound and outbound customer calls and inquiries regarding retail products and services.
- Resolve customer complaints, issues, and escalations efficiently while maintaining a positive attitude.
- Process customer orders, returns, and exchanges accurately within the company system.
- Provide accurate product information and recommendations to meet customer needs.
- Document all customer interactions and transactions in the CRM database.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Assist in identifying and resolving process improvements to enhance customer experience.
Kualifikasi
- High school diploma or Bachelor's degree in any field.
- Previous experience in customer service or retail is a strong advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to work well under pressure and meet daily performance targets.
- Proficiency in using computer systems, CRM software, and Microsoft Office.
- Customer-centric mindset with high patience and interpersonal skills.