Deskripsi Pekerjaan
Join Cognizant, a global technology leader transforming industries through innovation, as a Customer Service Representative in our retail practice. Based in Dumaguete, you'll be the frontline ambassador delivering exceptional customer experiences for world-renowned brands. This role offers dynamic challenges in a collaborative environment where your problem-solving skills directly impact client satisfaction and business growth.
As part of our award-winning team, you'll leverage cutting-edge tools to resolve inquiries efficiently while building lasting customer relationships. Cognizant invests in your professional development through continuous training programs and career advancement opportunities. Our inclusive culture recognizes contributions through performance-based incentives and global mobility options.
Perfect for proactive communicators with a passion for retail, this position combines competitive compensation with the prestige of working alongside industry pioneers. If you're ready to elevate your customer service career with a company that values innovation and excellence, apply today to join our Dumaguete team.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve product issues, order inquiries, and service complaints
- Process returns, exchanges, and warranty claims following company policies
- Document interactions in CRM systems and maintain accurate records
- Collaborate with sales and support teams to resolve complex cases
- Meet performance metrics including resolution time and customer satisfaction scores
- Stay updated on product knowledge and retail industry trends
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or retail experience
- Fluent English communication with clear articulation
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Basic data entry and multitasking capabilities