Deskripsi Pekerjaan
Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative (CSR) for our retail practice in Dumaguete. This dynamic role puts you at the forefront of customer engagement, where you'll deliver exceptional service experiences that build lasting relationships with our clients. As a key member of our team, you'll handle diverse customer inquiries, resolve issues with empathy and efficiency, and become a trusted advocate for our retail partners. We provide comprehensive training and a collaborative environment where your skills in communication and problem-solving will flourish. At Cognizant, we value growth and development, offering clear career advancement paths within our global network. If you're passionate about customer satisfaction and thrive in fast-paced settings, this is your opportunity to make a tangible impact while developing professionally with an industry pioneer.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and accuracy
- Resolve customer complaints and issues through effective problem-solving and follow-up
- Process orders, returns, and exchanges according to company policies
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and document interactions systematically
- Provide product knowledge and support to enhance customer understanding
- Contribute to service improvement initiatives through feedback and analysis
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service or retail experience advantageous
- Excellent communication skills in English and local dialects
- Strong problem-solving abilities and customer-focused mindset
- Proficient in basic computer applications and CRM systems
- Ability to work independently and collaboratively in a team
- Patience, empathy, and resilience in handling challenging situations