Deskripsi Pekerjaan
Join OracleCMS as a Customer Service Representative and become the voice of innovation in customer support! We're seeking empathetic professionals who can transform customer challenges into exceptional experiences. In this permanent dayshift onsite role, you'll handle script-based accounts while delivering personalized solutions that exceed expectations. Our dynamic Makati-based environment values creativity within structured processes, allowing you to leverage communication skills to resolve complex inquiries efficiently. As a key member of our customer-centric team, you'll contribute to OracleCMS's reputation for excellence through your ability to listen actively, think critically, and provide tailored solutions. This position offers stability with competitive compensation and opportunities for professional growth in the heart of Metro Manila's business district.
Tanggung Jawab
- Handle inbound customer inquiries via phone and digital channels following established scripts
- Deliver personalized solutions by analyzing customer needs and applying innovative approaches
- Maintain detailed records of customer interactions and resolutions in CRM systems
- Meet performance metrics for call handling time, first-contact resolution, and customer satisfaction
- Collaborate with team members to optimize script-based processes and knowledge base
- Adhere to compliance standards and data security protocols during all customer interactions
- Participate in ongoing training to enhance product knowledge and service techniques
Kualifikasi
- High school diploma (college degree preferred) with 1+ years customer service experience
- Excellent active listening and verbal communication skills in English and Filipino
- Ability to navigate script-based systems while adapting to unique customer scenarios
- Proficiency in CRM software and Microsoft Office applications
- Strong problem-solving aptitude with innovative solution mindset
- Resilience under pressure and positive attitude when handling challenging interactions
- Availability for permanent dayshift schedule (Monday-Friday, onsite in Makati)
- Attention to detail and commitment to accurate documentation