Deskripsi Pekerjaan
Are you looking to kickstart your career with a dynamic, customer-focused team in the heart of Taguig? Atain is currently seeking motivated and articulate Customer Service Representatives to join our growing team. As a CSR, you will be the frontline ambassador for our brand, ensuring every interaction provides value, resolution, and satisfaction to our clients.
We provide a supportive work environment, structured career progression paths, and comprehensive training to help you succeed. Join our May intake and qualify for a ₱15,000 sign-on bonus! If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints or issues by providing accurate information and effective solutions.
- Maintain high levels of customer satisfaction through active listening and empathetic communication.
- Meet and exceed daily and monthly performance metrics, including average handling time and quality scores.
- Document all customer interactions accurately within the company CRM system.
- Collaborate with team leads and peers to improve service processes and product knowledge.
- Adhere to operational policies, compliance standards, and data privacy regulations.
Kualifikasi
- At least 18 years of age with a Senior High School diploma or higher.
- Excellent verbal and written English communication skills.
- Strong computer literacy and proficiency in navigating multiple software applications simultaneously.
- Ability to work in shifting schedules, including weekends and holidays.
- Prior experience in BPO or customer service roles is an advantage but not required.
- Strong problem-solving skills and the ability to remain composed under pressure.
- A proactive, team-oriented, and service-driven mindset.