Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative in our dynamic virtual process at the Mall of Asia! We're seeking motivated individuals to deliver exceptional customer experiences while earning a competitive salary of up to ₱25,000 per month. With our proven training system and high passing rate, you'll gain valuable skills in communication, problem-solving, and client relationship management. This full-time position offers growth opportunities in a supportive environment where your contributions directly impact customer satisfaction. Whether you're a fresh graduate or experienced professional, our structured onboarding program ensures your success in this rewarding customer service role.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution time
- Collaborate with team members to ensure seamless customer journeys
- Adhere to company protocols and compliance standards
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent English communication skills (verbal and written)
- Basic computer proficiency and typing skills
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts including weekends
- Customer service experience is advantageous
- Must be willing to work at Mall of Asia location