Deskripsi Pekerjaan
Join Accenture's dynamic team as a Customer Service Representative (CSR) and launch your career in customer excellence! We're hosting a 1-day hiring event on May 20 for motivated individuals passionate about delivering exceptional support experiences. This full-time role offers competitive compensation, comprehensive training, and opportunities for career growth in a global technology leader.
As a CSR, you'll be the voice of Accenture, providing prompt and empathetic support to clients via phone. We value strong communicators who can resolve inquiries efficiently while maintaining brand reputation. If you thrive in fast-paced environments and possess a customer-first mindset, this is your chance to join one of the world's most respected consulting firms.
Accenture offers a supportive work culture, continuous learning opportunities, and benefits designed for your well-being. Apply today for our May 20 hiring event and take the first step toward a rewarding career in customer service!
Tanggung Jawab
- Handle inbound customer inquiries via phone with professionalism and empathy
- Resolve technical and billing issues using established protocols and tools
- Document customer interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to share best practices and solutions
- Escalate complex issues to senior support staff when needed
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months of customer service or call center experience
- Excellent verbal communication skills in English and Filipino
- Strong problem-solving abilities and active listening skills
- Ability to work in a fast-paced, target-driven environment
- Proficient with basic computer applications and CRM tools
- Flexible schedule availability including weekends and holidays