Deskripsi Pekerjaan
Join TTEC's dynamic Retail Account team as a Customer Service Representative (CSR) and become the voice of our clients' customers. In this full-time role, you'll directly impact customer satisfaction while contributing to team success under the guidance of your team leader. We offer a competitive salary package of up to ₱31,000 per month, plus opportunities for career growth in a supportive environment. If you thrive in fast-paced settings and possess excellent communication skills, this position is your chance to develop professionally while delivering exceptional service. TTEC provides comprehensive training and resources to ensure your success, making it an ideal opportunity for both entry-level and experienced professionals looking to advance their careers in customer service.
Tanggung Jawab
- Handle inbound/outbound calls for retail customers with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Utilize CRM systems to document interactions and update customer information
- Meet performance metrics including call handling time, first contact resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and improve service quality
- Adhere to company policies and compliance standards for all customer interactions
- Proactively identify opportunities to enhance customer experience
Kualifikasi
- High school diploma or equivalent; college education preferred
- Strong verbal communication skills in English and Filipino
- Previous customer service experience in call center or retail environments
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Adaptability to changing processes and customer needs
- Positive attitude with resilience in high-pressure situations
- Basic computer literacy and typing proficiency