Deskripsi Pekerjaan
Join HCLTech as a Customer Service Representative and kickstart your career with exceptional benefits from day one! We're seeking dynamic individuals to deliver outstanding customer experiences while enjoying comprehensive health coverage through our HMO and Life Insurance program. As a CSR, you'll be the first point of contact for our clients, resolving inquiries, building relationships, and ensuring satisfaction across multiple channels. This urgent opportunity offers immediate enrollment in our benefits package, making it ideal for candidates seeking stability and growth in a global IT services leader.
Our Taguig-based team operates in a fast-paced, collaborative environment where your problem-solving skills and communication abilities will directly impact client retention and brand reputation. HCLTech invests in professional development through continuous training programs and career advancement pathways. If you're passionate about customer-centric solutions and ready to join a company that values your well-being from day one, apply now to begin your journey with us!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics for call quality and resolution times
- Document customer interactions and feedback for continuous improvement
- Adhere to company policies and compliance standards in all communications
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service experience in BPO/call center
- Excellent command of English and Filipino (both verbal and written)
- Strong problem-solving and conflict resolution abilities
- Proficiency in Windows OS and basic software applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude with high tolerance for stress and change
- Willingness to undergo background and drug screening