Deskripsi Pekerjaan
Join Mastro Luxe as a Customer Service Representative and become the heart of our customer experience! In this dynamic day shift role, you'll be the frontline ambassador for our brand, handling diverse customer inquiries with empathy and professionalism. We offer a competitive monthly salary of ₱18,000 – ₱23,000 along with comprehensive training to ensure your success. This position is perfect for individuals who thrive in fast-paced environments and are passionate about creating positive customer interactions. Enjoy a supportive team culture, clear career progression paths, and the opportunity to develop valuable communication and problem-solving skills while representing a premium brand.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat channels
- Resolve customer concerns with professionalism and maintain high satisfaction rates
- Document all interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Continuously update product knowledge to provide accurate information
- Meet performance metrics including call handling time and quality scores
- Contribute to process improvements for enhanced customer experience
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Proficiency in basic computer applications and multitasking
- Ability to work independently and within a team environment
- Positive attitude and willingness to learn new systems
- Willingness to work on a consistent day shift schedule