Deskripsi Pekerjaan
Are you looking for a stable career in the heart of Novaliches? TTEC is hiring! Join our team as a Customer Service Representative for a leading Telecommunications account. We are looking for dedicated individuals who are passionate about delivering exceptional customer experiences while enjoying the perks of a consistent dayshift schedule.
As part of our TTEC family, you will be empowered to grow your career. You will provide top-tier support to customers, troubleshoot technical concerns, and ensure that every interaction leaves the customer satisfied. In this role, you will report directly to your Team Leader, collaborating with a high-performing group dedicated to achieving excellence in every call.
We offer a competitive salary package, a supportive work environment, and opportunities for professional advancement. If you are ready to take the next step in your BPO journey and want to work for a global leader in customer experience, apply today!
Tanggung Jawab
- Handle inbound customer inquiries via phone, chat, or email with professionalism and empathy.
- Resolve customer technical issues and service concerns according to company standards.
- Achieve individual and team performance metrics, including Customer Satisfaction (CSAT) and Average Handle Time (AHT).
- Document customer interactions accurately in our internal CRM systems.
- Collaborate with the Team Leader to identify areas for personal and team improvement.
- Participate in ongoing training and coaching sessions to maintain high-quality service standards.
- Maintain a positive, solution-oriented attitude to contribute to a healthy team culture.
Kualifikasi
- Completed at least Senior High School or at least 2 years in College (any course).
- Previous BPO or Customer Service experience is a plus, but fresh graduates are welcome to apply.
- Strong verbal and written communication skills in English.
- Ability to navigate computer systems and troubleshoot basic technical issues.
- Customer-centric mindset with a strong desire to help others.
- Ability to work a fixed dayshift schedule as required.
- Residing in or willing to work in the Novaliches, Quezon City area.