Deskripsi Pekerjaan
Join Talent Outsourcing Channel Solutions as a Customer Service Representative specializing in digital advertising. We're seeking dynamic professionals to support our clients in navigating digital campaigns, troubleshoot technical issues, and deliver exceptional service. Enjoy competitive compensation, clear career advancement paths, and flexible work arrangements in a collaborative environment. This role is perfect for individuals passionate about technology and customer-centric solutions.
Tanggung Jawab
- Handle inbound/outbound client inquiries regarding digital advertising campaigns
- Troubleshoot technical issues with ad platforms and payment systems
- Provide real-time support for campaign optimization and performance analysis
- Maintain accurate client records and documentation in CRM systems
- Collaborate with digital specialists to resolve complex account issues
- Monitor campaign performance metrics and suggest improvements
- Train clients on digital advertising tools and best practices
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service experience in tech/digital advertising
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication in English and Tagalog
- Basic knowledge of digital advertising platforms (Google Ads, Meta Ads)
- Ability to work flexible shifts including weekends/holidays