Deskripsi Pekerjaan
Are you passionate about providing exceptional customer experiences? TTEC is seeking dedicated Customer Service Representatives to join our dynamic team in Cebu City. As a key member of our customer service department, you'll be the voice of our brand, ensuring customer satisfaction and loyalty through every interaction.
You'll report directly to our team leader and play a crucial role in shaping the customer experience while contributing to the overall success of the team. This is an excellent opportunity to develop your communication skills, problem-solving abilities, and customer service expertise in a supportive and rewarding environment.
At TTEC, we value our employees and offer competitive compensation, comprehensive training, and opportunities for career growth. If you're a motivated individual with a passion for helping others and want to be part of a global leader in customer experience, we encourage you to apply today.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction levels
- Document all customer interactions and maintain accurate records
- Collaborate with team members to ensure consistent service quality
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Identify opportunities to improve customer service processes
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service experience is an advantage
- Excellent communication skills in both written and spoken English
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and typing skills
- Positive attitude and willingness to learn