Deskripsi Pekerjaan
Are you looking for a stable career in the BPO industry without the stress of complex testing processes? Top Alliance is currently hiring driven and motivated individuals for our Customer Service Representative role in Pasay City. We pride ourselves on a streamlined hiring process—no mock calls and no Versant tests required!
As a key member of our team, you will be the voice of our brand, providing world-class assistance to our international customers. We offer a competitive salary package, comprehensive health benefits, and a clear path for professional development. If you are passionate about helping others and eager to grow within a supportive, fast-paced environment, we want to hear from you today.
Tanggung Jawab
- Manage high volumes of inbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints by providing creative solutions and following company protocols.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Meet and exceed daily productivity and quality assurance metrics.
- Collaborate with team members to improve internal processes and service standards.
- Stay updated on product knowledge and service updates to provide accurate information.
- Ensure a positive customer experience during every interaction to drive brand loyalty.
Kualifikasi
- High School graduate or Senior High School graduate; college level is a plus.
- Excellent English communication skills (verbal and written).
- Ability to multitask and navigate computer applications efficiently.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to work in Pasay City on shifting schedules.
- Dependable, professional, and team-oriented attitude.
- No prior BPO experience required, though it is highly welcomed.