Deskripsi Pekerjaan
Join Afni as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate professionals to deliver exceptional support to our clients in our Commonwealth, Quezon City office. This full-time role offers competitive compensation up to PHP 26,000/month, comprehensive training, and a dynamic team environment where your communication skills shine. You'll be the frontline voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships. Afni provides growth opportunities, performance incentives, and a supportive culture that values your contributions. If you're ready to transform your communication talents into a rewarding career and make a tangible impact, apply today and become part of our customer success story!
Tanggung Jawab
- Handle inbound/outbound calls to provide responsive customer support
- Resolve product/service inquiries with accuracy and professionalism
- Document interactions and maintain detailed case records
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics including call handling time and CSAT scores
- Continuously update product knowledge to address diverse customer needs
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in basic computer applications and CRM systems
- Ability to work rotating shifts including weekends and holidays
- Positive attitude with resilience under pressure
- Fluent in English and Filipino languages