Deskripsi Pekerjaan
Join STACKph as a Customer Service Representative and become part of a team that prioritizes employee well-being and professional growth. We offer a supportive work environment with manageable accounts, ensuring you can deliver exceptional service without unnecessary stress. As a key member of our customer support team, you'll handle inquiries, resolve issues, and build lasting relationships with clients while maintaining a healthy work-life balance.
We provide comprehensive benefits including competitive monthly compensation starting from ₱18,000 to ₱25,000, full health insurance coverage, and clear pathways for career advancement. Our culture emphasizes collaboration, recognition, and continuous learning – perfect for professionals seeking stability and growth in the customer service sector.
At STACKph, we believe that happy employees create happy customers. Apply today to join a forward-thinking company where your contributions are valued and your career goals are nurtured.
Tanggung Jawab
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve customer complaints and issues through effective problem-solving
- Process orders, applications, and transactions accurately
- Document all customer interactions and maintain detailed records
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics including call handling time and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution skills
- Proficient in basic computer applications and CRM systems
- Ability to work independently while collaborating in a team environment
- Positive attitude with commitment to customer satisfaction