Deskripsi Pekerjaan
Quik Key Solutions is seeking a highly motivated Customer Service Representative to join our growing team in Quezon City. We are currently expanding our Electronics & Technology Account and are looking for individuals who excel in providing top-tier support to our valued clients. In this role, you will serve as the primary point of contact for customers, assisting them with technical inquiries, product information, and account-related services.
Our ideal candidate is tech-savvy, patient, and possesses a strong commitment to delivering an exceptional customer experience. You will have the opportunity to work in a modern environment within the UP Technohub, collaborating with a diverse team to drive customer satisfaction and loyalty. If you are ready to take your customer service career to the next level, we invite you to apply today.
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding electronics products and technology services with a high level of professionalism.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions to resolve customer concerns.
- Manage customer accounts, including processing returns, exchanges, and updating account information accurately.
- Educate customers on product features and functionalities to ensure they get the most out of their devices.
- Evaluate customer feedback and escalate complex technical problems to the senior support team for resolution.
- Meet and exceed key performance indicators (KPIs) such as Average Handle Time (AHT) and First Contact Resolution (FCR).
- Maintain detailed records of all customer interactions and transactions in the CRM system.
Kualifikasi
- Must be willing to work on-site at UP Technohub, Quezon City.
- At least 1 year of experience in Customer Service or Technical Support is preferred.
- Basic to intermediate knowledge of electronics, software, or troubleshooting is highly advantageous.
- Strong verbal and written communication skills in English.
- Ability to remain calm and professional when handling difficult or frustrated customers.
- Must be available for full-time work, including weekends and holidays as required by the account schedule.
- BS/BA degree in any field is preferred, but experience is valued over formal education.