Deskripsi Pekerjaan
Are you passionate about helping others and providing exceptional customer experiences? STACKph is seeking talented Customer Service Representatives to join our dynamic team in San Juan City, Metro Manila. As a CSR, you'll have the opportunity to work across multiple communication channels including email support, live chat assistance, and voice accounts.
We offer competitive compensation packages, flexible scheduling options, and clear pathways for career advancement. At STACKph, we value our employees and invest in their professional development. Join us in creating positive customer experiences while building a rewarding career in the growing customer service industry.
Our company culture promotes teamwork, continuous learning, and recognition for outstanding performance. If you're a good communicator, patient, and dedicated to customer satisfaction, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Handle customer inquiries via email, live chat, and phone channels with professionalism and efficiency
- Resolve customer issues and complaints following established protocols and procedures
- Document all customer interactions accurately in the customer relationship management system
- Collaborate with team members to ensure consistent service quality across all channels
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
- Continuously update product knowledge to provide accurate information to customers
- Identify opportunities for process improvements and suggest solutions to management
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service experience is preferred but not required
- Excellent written and verbal communication skills in English and Filipino
- Strong problem-solving abilities and patience when handling difficult situations
- Proficiency with computers and willingness to learn new software systems
- Ability to multitask and manage time effectively in a fast-paced environment
- Positive attitude and commitment to providing exceptional customer service