Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative and become the voice of leading brands in a dynamic, multicultural environment! This full-time role offers you the opportunity to deliver exceptional customer experiences through multiple channels including live chat, email, and voice calls. You'll assist customers with inquiries, resolve issues, and ensure satisfaction for users of marketplaces, e-commerce platforms, and social media services. With a strong emphasis on English fluency, you'll represent global brands while developing valuable communication and problem-solving skills. Our supportive team culture provides ongoing training and career advancement opportunities for dedicated professionals passionate about customer excellence.
Tanggung Jawab
- Handle inbound and outbound customer communications via live chat, email, and voice channels
- Resolve customer inquiries and issues related to marketplaces, e-commerce transactions, and social media services
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with team members to improve service delivery processes
- Meet performance metrics for response times, resolution rates, and customer satisfaction
- Escalate complex issues to appropriate teams when necessary
- Adhere to company policies and data security protocols
Kualifikasi
- Fluency in English (written and spoken) - essential for role requirements
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in call center, e-commerce, or tech support
- Strong problem-solving and conflict resolution abilities
- Proficiency with digital communication tools and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with excellent interpersonal skills