Deskripsi Pekerjaan
Join Teleperformance, a global leader in customer experience management, as a Customer Service Representative in Bayan Lepas, Penang. We're seeking enthusiastic English speakers to deliver exceptional customer support solutions for our diverse client portfolio. This full-time position offers a competitive salary package and the opportunity to develop valuable communication skills in a dynamic environment. As a key member of our support team, you'll be instrumental in building positive customer relationships while contributing to our reputation for excellence. We provide comprehensive training and a collaborative workplace culture focused on professional growth and achievement.
Tanggung Jawab
- Handle inbound/outbound customer interactions via phone, email, and chat channels
- Resolve customer inquiries and issues efficiently while maintaining service quality standards
- Document all customer interactions accurately in CRM systems
- Collaborate with team members to enhance service delivery processes
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Escalate complex issues to appropriate departments when necessary
Kualifikasi
- Fluent in both written and spoken English
- High school diploma or equivalent qualification
- Strong problem-solving and communication skills
- Ability to work in a fast-paced call center environment
- Basic computer literacy and proficiency with customer service software
- Previous customer service experience preferred but not required
- Excellent interpersonal skills and customer-focused attitude
- Ability to work flexible shifts including evenings and weekends